Debit Card Travel Advisory

In an effort to combat debit card fraud, it may be necessary for Bank of New Hampshire to block certain transaction types in other states or countries. This page will communicate which transactions are currently being blocked due to high levels of fraud that has been attempted or committed. The information below is updated regularly so please visit this page before traveling outside of NH.

If you will be traveling to one of these locations or frequent a blocked merchant category, please contact our Customer Solution Center at 1-800-832-0912. In some circumstances, we have the ability to grant an exception rule to your debit card. Protecting our customers from identity theft is one of our top priorities. We sincerely appreciate your understanding with our efforts in preventing debit card fraud.

Domestic Blocks

In-person debit card transactions outside of NH, ME, and VT must be processed as a “debit” transaction (not “credit”) and will require your Personal Identification Number (PIN) at the following store types:

  • Grocery Stores
  • Clothing Stores - Family
  • Clothing Stores - Men’s & Woman’s
  • Department Stores
  • Discount Stores (i.e. Wal-Mart, Target)
  • Drug Stores
  • Grocery Stores
  • Home Furnishings
  • Home Supply Store (i.e. Lowes, Home Depot)
  • Liquor/Package Stores
  • Radio, TV, and Stereo Stores
  • Service/Gas Stations
  • Shoe Stores
  • Sports Stores
  • Telephone Service/Equipment Stores
  • Variety Stores (i.e. Dollar General, Family Dollar)
  • Wholesale Clubs (i.e. Sam’s Club, BJ’s)

Mobile Wallet transactions (excluding Apple Pay) have also been blocked due to elevated fraud.

International Debit Card Blocks

Canada - Blocked Stores

In-person debit card transactions conducted in Canada must be processed as a “debit” transaction and will require your Personal Identification Number (PIN) at the following store types:

  • Liquor/Package Stores
  • Radio, TV, and Stereo Stores
  • Service Stations

International Debit Card Transactions Over $500

All in-person international debit card transactions over $500.00 will be declined.

International Debit Card Transactions – Blocked Stores

In-person debit card transactions outside of the United States must be processed as a “debit” transaction (not “credit”) and will require your Personal Identification Number (PIN) at the following store types:

  • Discount Stores
  • Drug Stores
  • Grocery Stores

International Debit Card Transactions – Blocked Countries

All in-person debit card transactions in the following countries will be blocked. 

  • China
  • Libya
  • Moldova
  • Nigeria
  • Romania
  • Russia
  • South Africa
  • Spain
  • Ukraine

Protecting our customers from identity theft is one of our top priorities. We sincerely apologize for any inconvenience this may cause.